Terms of Use






1. Obligations of the Renter

1.1. The Renter accepts the provisions of this rental agreement and has received a copy of the agreement.

1.2. The driver shall be at least 20 years of age and shall have held a driver’s license for at least one year before renting a vehicle. The Renter shall abide by Icelandic law and regulations when driving. The vehicle is under the liability of the Renter during the rental period, which, under this agreement, can never be less than until the vehicle has been registered as returned in the Lessor’s system. Registration of return can only take place during opening hours.

1.3. The Renter shall return the vehicle as stated below:

  1. With all attachments, including tires, tools, documents, maps and other items that were in or on the vehicle upon rental, in the same condition as upon reception, except for normal wear and tear from use. If something is missing from the vehicle the Renter agrees that the cost price of individual items that are absent when the vehicle is returned will be charged to his credit card which the Renter presented at the beginning of the rent as method of payment. The same applies if extra parts that came with the vehicle are missing upon the vehicle’s return or returned in an unsatisfactory condition, i.e. these items will be charged to the credit card presented at the beginning of the rent.
  2. At the pre-determined time as stated on the rental agreement or sooner if the Lessor demands it, e.g. violation of this terms and conditions.
  3. At the Lessor´s car rental location where the vehicle was rented, unless otherwise agreed. If at the end of the rental period the vehicle is not left at the Lessor´s rental location, the Lessor is authorized to charge the Renter for pick-up of the vehicle according to the Lessor price list.
  4. With a full tank of fuel. If the vehicle is not returned with a full fuel tank the Lessor is authorized to charge the Renter for the difference in fuel until the tank is full at the price list of the Lessor.

1.4. The Renter shall pay for the fuel and other needed for driving the vehicle for the period of time the vehicle is at his responsibility which in the interpretation of this agreement, is never a shorter period than the period the Lessor has registered the vehicle in its system as returned, which can only be processed during opening hours.

1.5. If the Renter does not return the vehicle at the correct time according to this rental agreement, or negotiates extended rentala with the Lessor‘s office, the Lessor or the police are authorized to take possession of the vehicle without further notice at the Renter‘s expence. Extended rental is subject to the concent of the Lessor. If the Renter returns the vehicle 1 hour or later after the expiry of the rental period, the Lessor is authorized to collect as much as a one=day rent according to this rental agreement. For every day that begins thereafter, the Lessor may collect all charges as per price list of the Lessor.

1.6. The vehicle shall be carefully driven. Only persons who are registered with the Lessor as the drivers and who meet the provisions of item 1.2. above, are authorized to drive the rented vehicle. If the vehicle is driven by a person who is not registered in this rental agreement, all insurances, waivers and protections become null and void, in which instance the Renter is fully liable for the vehicle, for damage it may sustain, damage it may cause others, items or vehicles, and obligates to pay such damages in full.

1.7. The Renter has objective liability in respect of the vehicle towards the Lessor, for example, because of damage sustained by the Lessor or if the vehicle is stolen.

1.8. The Renter has objective liability in respect of the Lessor for damage derived from the use of the vehicle, including damage to passengers or other persons.

1.9. The Renter is liable for damage derived from the use of the vehicle, including damage to the vehicle and/or passengers that may be traced to the following factors.

  1. Off-road driving.
  2. Driving in rivers or any kind of watercourses.
  3. Intentional actions or major negligence.
  4. Driver‘s usage of intoxicants.
  5. Usage of the vehicle that is in breach of Icelandic law and/or the provisions of this rental agreement.
  6. Driving in ash-and sandblowing conditions.

1.10. The Renter is unauthorized to use the vehicle for:

  1. Off-road driving, for example on closed roads, in paths and tracks, on beaches, in areas only accessible during low tide, or in other trackless areas.
  2. Driving on roads that er marked with an F on official maps, as well as driving the Kjolur (no. 35) or Kaldidalur (no. 550) roads, and roads to Landmannalaugar (no. 208) exept on vehicle in the category 4WD (Four-wheel drive vehicles) that the Lessor agrees as appropriate for being driven on such roads. A breach of this Article authorizes the Lessor to collect fee from the Renter, according to the price list og the Lessor at any given time. The aforementioned provisions on fees does not affect the Renter‘s libility regarding damages.
  3. Driving under the influence of any intoxicants.
  4. Driving in or across rivers or any kind of watercourses. Such diving, is totally the responsibility of the Renter, cf. also item i) 3.4.1., Article 3.4.
  5. Driving in banks of snow and ice.

1.11. In the instance of collision or another accident, the renter shall immediately notify the police, as well as the Lessor. The Renter may not leave the venue of collision or accident until this has been done and until the police has arrived, or a damage report has been prepared. The Renter shall immediately fill out the damage report if damage has occurred. If the Renter does not report the damage within 12 hours from it occurrence, the Renter is fully liable for the damage and shall in such instance pay for it in full irrespective of the collision damage waiver (CDW or SCDW) that is attached to the insurance taken out by the Renter at the beginning of the rent. In cases of damage to the rental vehicle, the provision of a replacement vehicle is entirely the decision of the Lessor.

1.12. The Renter agrees to pay the Lessor a required deposit in the estimated amount of the rent and/or other charges the Renter may be subjected to regarding the rent such as insurances and etc.

1.13. The Renter is not authorized to have repairs or changes made to the vehicle and its attachments or to place them as guarantees without prior written consent of the Lessor.

1.14. The Renter is responsible for all parking tickets and fines for traffic violations. The Lessor reserves the right to collect an administration fee from the Renter, charged to his credit card, according to the Lessor`s price list, if it turns out that the Lessor has to pay parking tickets for the Renter and/or inform the authorities about the Renter because of traffic violations.

1.15. The Renter is not authorized to use the vehicle for transporting passengers against payment, lend it or sub-lease it.

1.16. The Renter shall pay all collection costs that fall on the Lessor if the Lessor launches collection measures because of this rental agreement.

1.17. The Renter is responsible for all expenses derived from transporting the vehicle to the Lessor`s location, as decided by the Lessor, in the event of transportation because of an accident or damage to the vehicle, or for other reasons. In such instance the collision damage waiver or insurances has no impact.

2. Obligations of the Lessor

2.1. The Lessor guarantees that the vehicle meets the requirements made on it.

2.2. The vehicle shall be made available to the Renter with a full fuel tank.

2.3. The Lessor guarantees to do its utmost to make the vehicle available at the agreed hour. If the vehicle is presented to the Renter more than 8 hours after the agreed rental hour, the rent for said day shall be dropped.

2.4. If the vehicle malfunctions because of normal wear and tear, or for other reasons for which the Renter cannot be at fault, the Lessor shall make another vehicle available to the Renter as soon as possible, or see to it that repairs are made as soon as possible at the location decided by the Lessor. The aforementioned does not affect the payment of the rent or other which the Renter should pay according to this rental agreement. The Lessor pays no compensation in the instances stated above, neither because of accommodation or other.

2.5. The Lessor shall inform the Renter of the contents of this rental agreement, particularly the obligations the Renter undertakes by signing it.

2.6. The Lessor shall to the extent possible inform foreign Renters about the Icelandic traffic regulations, the traffic signs and the rules prohibiting off-road driving, as well as the hazards caused by the presence of animals on the roads.

2.7. If the Lessor wishes to limit the use of a vehicle with respect to its structure and/or the conditions of the roads, in other respects than stated in this rental agreement, this shall be done in writing upon the signing of this rental agreement.

2.8. The Lessor guarantees to always have valid liability insurance for its operation.

2.9. The Lessor is not liable for the disappearance of items or damage to them, which the Renter or another party kept or transported in or on the vehicle.

3. Insurance and own-risk fee (Collision Damage Waiver – CDW and SCDW)

3.1. The rental fee includes the mandatory vehicle insurance, i.e. liability insurance and accident insurance for the driver and the owner.

3.2. Third-party liability insurance and the accident insurance for the driver are to the amount stipulated by Icelandic law at any given time. The Renter’s own-risk because of damage to the rented vehicle may amount to the full value of the vehicle, cf. a further stipulation of own-risk on the first page of this rental agreement.

3.3. The Renter may pay an own-risk fee (SCDW) and thereby reduce his or hers financial liability in case of damage. The amount of the own-risk fee is according to the price list of the Lessor. Notwithstanding the payment of own-risk fee, the Renter is always obligated to pay a minimum amount in the event of damage to the rented vehicle during the time the vehicle is at the responsibility of the Renter. This amount is determined in the price list of the Lessor. Each own-risk only applies to one incident. In instances of more damage that obviously did not occur at one and the same time, each own-risk SCDW applies to only one incident.

3.4. The amount of own-risk (SCDW) vary, depending on how high the amount of damage they apply to. In respect of own-risk fees (SCDW) and to which damage amounts such payments apply, a reference is made to the price list of the Lessor, which is deemed as being a part of this rental agreement, if an own-risk fee (SCDW) is paid.

3.4.1. The payment of an own-risk fee (SCDW) does not reduce the Renter’s financial liability because of damage to the vehicle in the following instances:

  1. Intentional damage or damage resulting from major negligence by the driver.
  2. Damage resulting from the driver being under the influence of intoxicants or is in other respects incapable of controlling the vehicle in a safe manner.
  3. Damage resulting from racing or test-driving.
  4. Damage resulting from warfare, revolution, riots and/or civil unrest.
  5. Damage caused by animals.
  6. Holes burned into the seats, carpet or mats.
  7. Damage effecting only wheels, tires, suspension, batteries, glass, radio equipment, as well as damage due to theft of individual parts of the vehicle and damage derived thereof.
  8. Damage caused by driving on rough roads, for example, to the transmission, the transmission shaft, oil pan or engine or other parts in or on the chassis of the vehicle, damage to the chassis of the vehicle caused by the vehicle caused by vehicle bumping against uneven roads, for example, road shoulders caused by motor graders, rocks lodged in gravel roads or by the edges of roads. The same applies to damage resulting from loose rocks hitting the vehicle or the bottom of the vehicle or into the radiator when being driven.
  9. Damage resulting from the vehicle being driven in areas where driving is forbidden, for example, driving on paths, tracks, banks of snow, ice over or in unbridged rivers, streams or other watercourses, on beaches, places that are only accessible during low tide or other trackless areas.
  10. Damage to passenger vehicle caused by driving on roads marked with an F in public maps and on the Kjölur (nr. 35) and Kaldidalur (nr. 550) roads, and roads to Landmannalaugar (nr. 208).
  11. Damage caused by sand, gravel, ash, pumice or other kinds of earth materials being blown against it
  12. If the vehicle is shipped by sea, the payment of the own-risk fee does not apply to damage caused by seawater.
  13. Any loss to the Lessor caused by the vehicle being stolen.
  14. Water damage to the vehicle.

3.6. Subject to the payment of special fees, TP (Theft Protection), SAAP (Sand And Ash Protection), WP (Windshield Protection) the renter can reduce his or her financial liability for damage derived by the vehicle being stolen, damage caused by sand and ash being blown into the vehicle and damage to the front windshield and the headlights of the vehicle. Notwithstanding the payment of such fees the Renter must always pay a minimum Non-Waivable excess amount if the vehicle is damaged while at the responsibility of the Renter. This amount is determined in the price list of the Lessor.

4. General provisions

4.1. The Lessor is authorized to take possession of the vehicle at its discretion and without notice if it has been illegally parked or has been used in a manner that does not conform to this rental agreement or law and regulations, or if the vehicle appears to be abandoned, or if the Renter has any outstanding debts to the Lessor.

4.2. In the instances where the Lessor exercises his right according to the aforementioned, this by no means affects the payment of the rental fee or other which the Renter shall pay according to this rental agreement. If, however, the vehicle is re-rented to a third party within the agreed rental period the amount of the rental fee shall be deducted to the extent where the rental periods of the Renter and the third party coincide. The Lessor decides unilateral at any given time whether the Renter will be provided with another vehicle instead of the rented one, i.e, in instances of any breach of the rental agreement, accidents or damages. If the Renter receives another vehicle of a different and less expensive type, the Renter will receive no reimbursement of the balance. If there is only a more expensive vehicle available, however, the Lessor reserves the right to collect the balance between the rented vehicle and the vehicle which the Lessor decided to make available instead to the Renter, charge to the credit card presented by the Renter upon the beginning of the rent or later.

4.3. If the vehicle is badly treated, used to transport pets or if someone smokes in the vehicle the Renter will be liable for a cleaning fee according to the Lessors price list.

4.4. The Lessor is authorized to charge to the Renter’s credit card the rental fee and other charges the Renter should pay according to this rental agreement, including payments because of damage to a vehicle while in the possession of the Renter, and also because of lost rental days because of damage, taking into consideration the utilization ratio of the Lessor’s fleet. The Lessor alone shall hold the power to decide when this is done and whether done in one transaction or not. This right remains intact for six (6) months after the vehicle has been returned to the Lessor. The Renter’s signature on this rental agreement equals the Renter’s signature to credit card withdrawals because of the payment that the Lessor charges to the Renter’s credit card and which the Lessor should rightfully receive on grounds of the provisions of this rental agreement.

4.5. The Renter confirms with his signature to this rental agreement and to the rental vehicle condition report form that he received the vehicle and attachments in sound condition.

4.6. This rental agreement shall always be in the vehicle while at the responsibility of the Renter.

4.7. Any amendments or annexes to this rental agreement are subject to being made in writing and confirmed with the signatures of both parties to the agreement.

4.8. This rental agreement and agreements entered into on grounds of the aforementioned provisions, as well as claims for damages that may subsequently be made, fall under the auspices of Icelandic law. This applies both to the grounds and calculations of compensation. The same applies to claims for damages on grounds of liability outside of agreements. A case arising over this agreement shall only be filed at the legal venue of the Lessor.

4.9. The Renter agrees by signing this agreement, should a vehicle sustain damage or loss of which the Renter is responsible for, that the following documents shall be considered as sufficient evidence regarding the cost and extend of such damage or loss, whether a civil case is filed or not – 1) Signed rental agreement 2) A vehicle condition report accepted and signed by Renter at the start of the rental 3) A vehicle condition report filled in at the end of the rental 4) The Lessor’s estimation of the damage cost 5) Photograph/s of damage/s on the vehicle.

4.10. Matters of disagreement between the parties to this rental agreement may be brought before the Arbitration Committee of the Icelandic Consumers Association and the Icelandic Travel Industry Association.

4.11. The vehicle rented will be equipped with a GPS location device and 4G router. The Lessor is authorized to use and store the information collected by the GPS location device.

5. Cancellation policy

5.1. If the Renter needs to change/cancel the booking the Renter needs to send an e-mail to the Lessor. The e-mail is away@away.is

5.2. If the Renter needs to change/modify the booking after the car is picked up the Renter needs to call or e-mail Away Car Rental. Phone no: +354 517 2122 and e-mail away@away.i

5.3 The Renter can return the car prior to the scheduled drop of date but the Lessor does not offer any refunds for unused time. The cancelation/change has to be made prior to pick up.

5.4. Cancelation made more than a week prior to the pick up date will result in a full refund. 

5.5. Cancellation made less than a week prior to the pick up date will result in an 80% refund.

5.6. No refund if cancelled less than 2 days (48 hours) prior to the pick up date. Same applies to no-show.